Refund & Cancellation Policy
This cancellation, exchange and refund policy (“Policy”) governs the cancellation of your membership with VastuNirnay, a company incorporated under the Companies Act, 2013 of India, having its corporate office at Astro Mantra 614, 6th Floor, Millennium Tower-1, Pitampura, New Delhi-110034, India. Phone: 91-11-65697622 (“VastuNirnay”) and of the membership issued by VastuNirnay as well as the refund of the fees paid by you towards purchase of any gift, product/s material/s etc (“Membership Fees”). In the event that you wish to cancel your membership with VastuNirnay, you shall be required to intimate the same to VastuNirnay by calling VastuNirnay inbound Customer Care Number or by sending an email within 3 (three) working days from the date of membership or within 7 (seven) working days from the date of receipt of the gift/s, product/s, material/s purchased by you. You shall further be required to return the undamaged/unused gift/s, product/s, material/s and all documents and other items provided to you by mailing the aforesaid to VastuNirnay C/o Cancellation Department at VastuNirnay. On receipt of such intimation, VastuNirnay shall verify the details of your membership and the request for cancellation placed by you. On VastuNirnay’s satisfaction that your request is in accordance with this Policy, VastuNirnay shall carry out the following (collectively, “Cancellation”), discontinue your membership with VastuNirnay with immediate effect; and issue a refund of the amount paid by you as Membership Fees. On Cancellation as aforesaid, VastuNirnay shall intimate you of the fact of such Cancellation and shall inform you of the method of refund of your Membership Fees.
Duration and Mode of Refund
In case your cancellation request is accepted by VastuNirnay, the refund will be processed within 3 working days from the date of VastuNirnay’s cancellation approval. Then the refund will be done through the following mode
1) The refund will be made directly to your bank account in case you have paid to VastuNirnay through Net Banking or fund transfer.
2) The refund will be made to your Credit Card or Debit Card in case you have made the payment to VastuNirnay through Credit or Debit card.
3) The refund will be made through cheque in case you have paid to VastuNirnay through cheque or Cash.
Such Cancellation shall be subject to the following terms: Cancellations shall be considered only if
(i) a valid cancellation request should be made within 3 days from the date of purchase to be eligible for 100% refund, since the shipment is initiated after 7 days from the purchase date and before 10th day from the purchase date,.
(ii) a valid cancellation request is made in this regard within 7 (Seven) days of receipt of the gift/s, product/s, material/s by you, and the entire undamaged/unused gift/s, product/s, material/s is/are returned to VastuNirnay within next 7 (Seven) days of receipt of the Cancellation request as aforesaid. The courier charge for such return will be on VastuNirnay and this courier charge will be added to the refundable amount after applying deduction (if any). For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with VastuNirnay shall be considered final.
(iii) In case of damaged/used gift/s, product/s, material/s is/are returned to VastuNirnay, 50% of the membership fee will be deducted and the balance amount will be credited to your account as per the refund mode described above.
(iv) No Cancellation shall be carried out if you have purchased the gift/s, product/s, material/s under any celebratory/festive offer, or any special/discounted offer of any kind whatsoever.
(v) No Cancellation shall be carried out if you have purchased the gift/s, product/s, material/s under any interest free Easy Monthly Installment (EMI) option offered by VastuNirnay.
(vi) No Cancellation shall be carried out if you have in any way availed any of the benefits available under the gift/s, product/s, material/s Plan prior to confirmation of Cancellation by VastuNirnay.
(vii) in case any customer has paid twice by mistake for the same product and needs refund for one of them, he should immediately send e-mail or call on our inbound customer care number to place the refund request for the same. Such refund will be initiated within one working day from the date for request date. In this case the entire 100% amount of the second transaction will be made and no deduction will be applicable from our side.
In the event a request for Cancellation is received by VastuNirnay after dispatch of the gift/s, product/s, material/s to you, VastuNirnay shall deduct an amount of Rs.1000/- (Rupees one thousand only) or up to 10% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation.
In the event a request for Cancellation is received by VastuNirnay after a positive welcome call to you, VastuNirnay shall refund up to a maximum of 75% of the membership fee of your Membership Fees only. All Cancellations as approved by the VastuNirnay management as per their discretion shall ordinarily be processed within 21 days of receipt by VastuNirnay of the gift/s, product/s, and material/s.
In the event the entire gift/s, product/s, material/s is not received by VastuNirnay within 14 (fourteen) days of receipt of a valid request for Cancellation by VastuNirnay, VastuNirnay shall deduct an amount of Rs.2,500/- (Rupees two thousand five hundred only) or up to 50% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the Cancellation. Credit of the Membership Fees to your bank account / credit card account upon Cancellation and refund by VastuNirnay shall be as per policies and timelines followed by the banks involved and VastuNirnay shall not be responsible for any delays in this regard. You are understood to have read and agree to abide by this Policy. All information in this communication is correct & updated as per December 2014 and is subject to change at the discretion of VastuNirnay. This Policy shall form an integral part of the terms and conditions governing the use of the gift/s, product/s, and material/s available on www.vastunirnay.com
If you need to request for a refund from VastuNirnay, send VastuNirnay an email with the subject “Refund” at email@example.com.
Do you have any further questions? Please reach us at firstname.lastname@example.org